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Prioritizing Health and Well-being

A COVID-19 (coronavirus) update from your Panda Family

As companies, communities and individuals across the globe stand together to navigate these uncertain times, we remain steadfast at Panda Express in our commitment to care for and humbly serve you — our valued guests — as guided by our mission and values as a family business.

The health and well-being of our guests, associates (employees), and their families is, and will always be, our number one priority.

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Operating Stores at the Highest Standards

While the highest health and safety standards and procedures are followed on a daily basis at every Panda location for the past 47 years, we want to make you aware of the extra precautions we have taken in partnership with health authorities that include:

  • Enhanced cleaning and sanitation of utensils, kitchen, and dining facilities
  • Sanitation of doors and door handles every 30 minutes.
  • More frequent and intensified sanitation of store surfaces.
  • Reinforcement of proper and frequent handwashing procedure
  • Option for guests to request wrapped utensils
  • Training for associates to identify potential symptoms and a clear reporting protocol
  • Health and temperature assessments for associates to ensure they are healthy for work
  • High-grade hand sanitizers are available in store for customers
  • Please note — scientists and authorities who are monitoring the spread of the virus globally have determined that there are no reports of transmission through food (Source: EFSA)
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Caring for
Our People

Serving our local communities begins with caring for our associates who uphold the highest restaurant operations standards every day. We’ve implemented the following advanced measures to protect and care for the mental, physical, and emotional well-being of our people:

  • Sick leave policies and other financial assistance programs for impacted associates
  • Enhanced community quarantine as mandated by the Malacañang
  • 14-day quarantine as recommended by the Centers for Disease and Prevention (CDC)
  • Travel ban to high-risk countries and restricted business gatherings
  • Weekly communications to equip our associates with updated information regarding public health protocols and how to handle various scenarios related to the virus

Thank You For Doing Your Part

As members of our extended family, we encourage vigilance in following the best practices, provided by recognized health organizations including the CDC and WHO. Simple, everyday habits can help prevent the spread of illness, including:

  • Washing your hands often with soap and water for at least 20 seconds
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Staying home when you feel unwell
  • Consulting your healthcare provider asap if you have a fever, cough and difficulty breathing

Thank you for being our loyal guest. Thank you for showing kindness. It’s our privilege to serve you, and we intend to continue communicating with transparency for peace of mind.

Letter from our Co-founders

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